We introduce you our software for pet hotels, with a renewed image and many new features.

We have renewed the most used screens of the software to optimize and thus, the most common processes (booking, check-in and check-out) are way more faster.

You do not need to start working today with the new screens. You can continue working with the old ones and gradually try new ones. Do not hurry, you can try it quietly.

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The booking, check-in and check-outs

They are faster and they include now much more helpful information.

You can also make multiple check-ins quickly.

(Imagine that 10 animals have just arrived to stay at your hotel, you can register those check-ins quickly)
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Optimized design

We have re-designed slightly the screens. Now they include more information, but we have organized it in folding blocks to take full advantage of the size of the screen.

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Customizable emails

Now you can customize the information that appears at the bottom of the emails that you send from the software.

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Quick addition

When you’re adding a new booking or check-in in the system, if the customer or pets are not your database, you can add them quickly without leaving the booking or check-in process.

Also you can fill in information about data protection (GDPR) when you add a new customer
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Checking before adding to the customer

When adding a new customer, check if the ID number and the email address are in the database (so the customer already exists)

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Discounts

In booking, check-in, … now you can include discounts for different concepts expressed in % or in amount. (For example -10% on the stay for the second animal or – $6 on transport)

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Highlighted information

The sections holding additional information about customers and animals are highlighted if  you introduced information.

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Customer’s address map

Do you need to calculate the distance to the customer’s address to assign the corresponding rate? Now it’s very simple, because you can see the map with customer’s address.

There are small details that make a huge difference and can greatly facilitate your daily tasks.

contacto

You can send Whatsapp and make phone calls

to your customers directly from the booking, check-in or check-out processes.

Just click customer’s whatspp number or phone number to start the phone call.

calculadora

Do you need a calculator?

When making the check-out & payment, it shows a calculator with the paid money and automatically calculates the money to be returned.

habitacion-color

We improved the room selectors

Room selectors now include the color of the room so you can identify them more quickly.

(You can configure the color you want for each room)

One of your favorite features is the online booking system from your website and Facebook page.

Therefore, thanks to all your suggestions, we have included some new interesting options:

cancelacion

On-line bookings cancellation

If you do not have availability or simply you do not accept an online booking, you can now cancel that booking and notify the customer simply by clicking a button.

And continuing with time savings, we have included several notifications that you can automatically send to the customer directly from the software.

In this way, improve customer service  giving them all the information easily.

You can send them all this information and also you can send yourself a copy to your email:

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The invoice

You can print it, but if you want you can also send it directly to customers by email.

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The booking confirmation

With the booking details and the additional information that you want to add.

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The confirmation of the online booking request

With the booking details and the additional information that you want to add.

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The cancellation of the online booking request

With the additional information you want, the reason for cancellation, etc.

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Now, you can send the summary document attached

When you send the reservation confirmation email, you can send attached the document with the detailed summary of the booking that includes the prices.

Fulfill the General Data Protection Regulation (GDPR) regarding communication with customers is not easy,  because it’s possible that many of the customers are in your database from long time ago. But do not worry, we also help you with this:

gprd

We help you with communications

Before sending an email, the software checks if the customer has accepted to receive communications; If he or she does not accept, a warning appears on the screen.

Finally, we present one of the most desired new functionality:

etiquetas

Customization with color flags

You can assign a color to quickly identify a booking / check-in / service / etc. or a customer / animal / etc.

You can choose the functionality of your color flags.

For example:

  • In my business there are special customers and I apply them different rates/prices. I use colors to identify them: friends, VIPs, partners, regular customers, …
  • In my business, bookings must be paid in advance and I use a color to identify paid and pending bookings.
  • I use a color to identify problematic customers , who always cancel appointments or have unpaid bills.
  • Some animals have a behaviour or specific requirement and I want to identify them with a special color. For example to females in heat, to aggressive animals, to puppies, to animals that they need medication/surveillance.
  • In my hotel, I have few spare rooms and I am going to move animals to other rooms. I identify those check-in with another color.
  • In my pet grooming , we offer special services that require specific material and I identify them with a special color: for example the relaxing treatments are carried out in the “Spa” room. Or to determine the duration, difficulty or any other parameter I use special colors.
  • Or any other parameter that you consider interesting. It’s up to you.

>> Click here to see all the changes and new features we are working on

This is the design of the new screens:

We know that they are important changes and very expected by all of you, but so that you can get used to working using the new screens quietly, we will keep the old screens temporarily.

In the top menu, you will see that some options are duplicated:

  • New: Booking, check-in and check-out
  • View: Booking and check-in

The options marked with a Star are the new screens:

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For a few months, you will have old screens for booking, check-in and check-out and also the new screens. Afterwards, we will delete the old screens.

We recommend you working with the new screens to get used to them and take advantage of new features (color flag, quick add, discounts, etc.), but you can do it quietly.

If you want more information about each screen, you can read the help manual >> CLICK HERE

An as usual, if you have any questions, you can always contact us, we’re glad to help you out.